CK
Casey Client operations
You deliver what we ask for, but twice outage updates reached us after our users noticed.
Client Partnership Health Check
Ask how the partnership is working. Leave with changes the client can see.
The client assesses value, delivery, and the working relationship in their own words before both sides choose measurable improvements and a follow-up point.
Just talk. BigWow keeps up. No special commands or constant note-taking. Have the conversation you were already going to have.
Client-stated concern Needs joint understanding
Proactive incident communication Improvement priority Two examples with customer impact
CK
Casey Client sponsor
“Make incident communication the first priority. Show us the new protocol this month and check confidence again in 45 days.”
Client-validated priority Confirmed by Casey ✓
Partnership improvement plan ✓
Client-validated priority Provider commitment Publish and rehearse incident communication protocol Taylor · This month
Confidence check Review protocol performance and client confidence Casey + Taylor · In 45 days
Client-stated concern→Confirmed by Casey
How the template helps
A client-led check-in designed for candor and early repair.
The provider listens before explaining, then both sides turn the most important gaps into observable commitments.
What the team leaves with
A partnership improvement plan the client helped define.
Strengths, concerns, perspective gaps, priorities, owners, success measures, and the next confidence check stay together.
Run a partnership health checkNorthstar partnership Health-check record
Improvement plan confirmedConfirmed outcome Prioritize proactive incident communication
One client priority · one provider commitment · 45-day confidence check
Provider commitment Confirmed
Publish and rehearse incident communication protocol Taylor · This month
Linked to Casey’s two examplesConfidence check Confirmed
Review protocol performance and client confidence Casey + Taylor · In 45 days
Success measure attached