Detection and rollback ownership became the highest-leverage fixes.
Incident Review
Move from what happened to what changes next
BigWow helps teams reconstruct an incident, align on contributing factors, and convert prevention work into owned actions.
Start a session like this oneTimeline built from facts
09:14 Error rate begins rising
09:31 First customer report arrives
09:46 Incident declared
10:18 Rollback path confirmed
10:42 Service stabilized
Image of incident timeline and factor board goes here
Contributing factor Rollback path was unclear
Response slowed while ownership and rollback criteria were negotiated live.
Contributing factor Customer comms needed faster handoff
Support and status-page updates lagged technical diagnosis.
Prevention actions Narrow alert thresholdDocument rollback trigger and ownerCreate customer comms handoff template